Returns Policy

For health and safety reasons, we do not accept returns on food products unless the item is: 

• Damaged in transit
• Faulty or defective
• The wrong item was sent

If you experience any issues with your order, please contact us at support@himikosuperfoods.com within 48 hours of receiving your item, providing: 

• Your order number 
• A description of the issue 
• Photos of the product and packaging (if applicable) 

Refunds & Replacements 

If your claim is approved, we will offer: 

• A replacement of the same product 
• A refund (where applicable) 
  

Refunds will be processed to your original payment method within 5-7 business days after approval. 

We cannot accept returns for: 

• Opened or used products 
• Items purchased by mistake or due to a change of mind 
• Products not stored correctly after delivery

For any questions regarding shipping, please contact us at:

Email: info@himikosuperfoods.com

Himiko Super Foods Ltd
124 City Road
EC1V 2NX London
United Kingdom 

Disclaimer: 

The information provided by Himiko Super Foods Ltd (“we,” “us,” or “our”) on https://himikosuperfoods.com/ (the “Website”) is for general informational and educational purposes only. By accessing and using this Website, you agree to the terms outlined in this disclaimer. 

The content on this Website, including product descriptions, blog articles and other materials, is not intended to diagnose, treat, cure or prevent any disease. Our products are not a substitute for professional medical advice. Always consult with a qualified healthcare provider before using any supplements, especially if you are pregnant, nursing, taking medication or have any existing health conditions. 

Individual results may vary. The effectiveness of our products depends on various factors, including diet, lifestyle and overall health. We do not guarantee specific outcomes from using our supplements. 

Our products comply with UK food safety regulations and are intended for general health and wellness purposes. However, they are not licensed medicines and should not be used as a replacement for prescribed treatments. 

Due to the natural origin of our ingredients, slight variations in colour may occur between different batches. This does not affect the quality, potency, or effectiveness of the product.

Our Website may contain links to third-party websites or resources. These are provided for convenience only, and we do not endorse or take responsibility for the content, accuracy or practices of external sites. 

Himiko Super Foods Ltd shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our Website, products or reliance on any information provided. Your use of our Website and products is at your own risk. 

We reserve the right to modify this disclaimer at any time. Please check this page periodically for updates. Your continued use of the Website signifies acceptance of any changes. 

If you have any questions about this disclaimer, please contact us at info@himikosuperfoods.com. 

Privacy Policy

Himiko Super Foods Ltd

Last Updated: 2nd February 2025

1. Introduction

Himiko Super Foods Ltd ("we", "our", "us") is committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and relevant international regulations. This Privacy Policy outlines how we collect, use and protect your personal information when you interact with our website and services.

2. Data Controller

Himiko Superfoods Ltd is the data controller responsible for the collection, use and processing of your personal data. If you have any questions about this Privacy Policy or your data, you can contact us at:

Himiko Super Foods Ltd
124 City Road, London, England, EC1V 2NX
info@himikosuperfoods.com

3. What Data We Collect

We only collect personal data necessary for the purpose of fulfilling your orders and providing a smooth customer experience. This includes:

Identity Data: Name

Contact Data: Email address, phone number, delivery address and billing address

Transaction Data: Details of purchases made via our website

Technical Data: IP address, browser type and device information (for website functionality and security purposes)

Marketing Preferences: Your preferences for receiving marketing communications

4. How We Use Your Data

We use your data for the following purposes:

Order Processing & Fulfilment: To process and deliver your orders, including payment processing and order confirmation.

Customer Support: To respond to queries, complaints and provide assistance.

Marketing Communications: We may send promotional emails about our products and offers via approved channels (e.g., email or SMS).

Legal & Compliance: To comply with legal obligations, prevent fraud and enforce our terms and conditions.

5. Marketing Communications

You can opt out of any marketing communications at any time by:

Clicking the "unsubscribe" link in our emails

Contacting us directly via email

We do not share or sell your personal data with third parties for marketing purposes and we never will.

6. Data Retention

We only retain your personal data for as long as necessary to fulfil the purposes outlined in this policy:

Order Information: Retained for six years in compliance with tax and accounting regulations.

Marketing Preferences: Retained until you opt out.

Technical Data: Retained for security and website performance monitoring.

7. Data Security

We implement strict security measures to protect your data against unauthorised access, loss or misuse. This includes encryption, secure servers and access controls. However, while we take all reasonable steps, no data transmission over the internet can be guaranteed as completely secure.

8. Your Rights

Under the UK GDPR and applicable data protection laws, you have the right to:

Access your personal data

Rectify inaccurate or incomplete data

Erase your data (subject to legal retention requirements)

Restrict or object to processing in certain circumstances

Withdraw consent for marketing at any time

Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been misused

To exercise any of these rights, contact us at info@himikosuperfoods.com

9. International Data Transfers

Your personal data is stored and processed within the UK and EEA. If we transfer data outside these regions, we will ensure appropriate safeguards, such as standard contractual clauses or adequacy decisions, to protect your data.

10. Cookies and Tracking Technologies

Our website may use cookies to enhance user experience, analyse website traffic and support marketing efforts. You can manage cookie preferences through your browser settings.

11. Changes to this Policy

We may update this Privacy Policy periodically to reflect changes in regulations or business practices. Please check this page regularly for updates.

12. Contact Us

For any queries regarding this Privacy Policy or how your data is handled, contact us at:

Himiko Super Foods Ltd
124 City Road, London, England, EC1V 2NX
info@himikosuperfoods.com

Terms and Conditions

Himiko Super Foods Ltd

Last Updated: 2nd February 2025

1. Introduction

Welcome to Himiko Super Foods Ltd ("we", "our", "us"). These Terms and Conditions govern your use of our website and the purchase of our products, including organic mushroom supplements, superfoods, health products and digital goods. By accessing our website and making a purchase, you agree to comply with these terms. If you do not agree, please do not use our services.

2. Company Information

Himiko Super Foods Ltd

124 City Road, London, England, EC1V 2NX

info@himikosuperfoods.com



Registered in United Kingdom under company number 15394023

3. Products and Services

We specialise in the online retail of natural organic mushroom supplements, superfoods and health products. We offer:

Individual Product Purchases

Discounted Bundles

Subscription Plans (monthly, 3-monthly, 6-monthly and annual options)

Digital Products (including, e-books, recipe books, guides and online courses)

4. Orders and Payment

4.1 Placing an Order

Orders can be placed via our website. All orders are subject to acceptance and availability. We reserve the right to refuse any order.

4.2 Pricing and Payment

Prices are displayed in GBP and include applicable taxes unless otherwise stated. Payments must be made using approved payment methods at checkout.

4.3 Subscription Plans

Customers subscribing to our products will receive their chosen products at the selected interval.

Subscriptions are charged automatically based on the billing cycle.

Discounts apply to subscription models but may be subject to change.

Customers can modify or cancel their subscriptions anytime before the next billing cycle.

4.4 Digital Products

Once purchased, digital products (e-books, guides, recipe books, online courses) will be available for immediate download or access.

Digital products are non-refundable due to their nature.

5. Shipping and Delivery

5.1 Delivery Times

We aim to process and dispatch orders within 1-2 business days. Delivery times vary depending on location and chosen shipping method.

5.2 Shipping Costs

We offer Free Shipping via Royal Mail 1st Class in the UK

5.3 International Orders

International shipping varies between £5.99 - £9.99 depending on country. Customers are responsible for any customs duties, taxes or import restrictions applicable in their country.

6. Returns and Refunds

For health and safety reasons, we do not accept returns on food products unless the item is: 

If you experience any issues with your order, please contact us at support@himikosuperfoods.com within 48 hours of receiving your item, providing: 

• Your order number 
• A description of the issue 
• Photos of the product and packaging (if applicable) 

Refunds & Replacements 

If your claim is approved, we will offer: 

• A replacement of the same product 
• A refund (where applicable)
  

Refunds will be processed to your original payment method within 5-7 business days after approval. 

We cannot accept returns for: 

• Opened or used products 
• Items purchased by mistake or due to a change of mind 
• Products not stored correctly after delivery
  
  For any questions regarding shipping, please contact us at: Email: info@himikosuperfoods.com

Himiko Super Foods Ltd
124 City Road
EC1V 2NX London
United Kingdom 

7. Subscription Cancellation and Refunds

7.1 Cancelling a Subscription

Subscribers can cancel anytime. Cancellations made after a billing cycle has started will apply to the next cycle.

7.2 Refunds for Subscriptions

Refunds are not provided for partially used subscription periods.

8. Digital Products and Intellectual Property

8.1 License and Usage

Purchasing a digital product grants a non-exclusive, non-transferable licence for personal use only. Sharing, redistributing or reselling digital content is prohibited.

8.2 Intellectual Property Rights

All content, including text, images, videos and digital products, is the property of Himiko Super Foods Ltd and protected by copyright laws.

9. Liability and Disclaimers

9.1 Product Use

Products sold by Himiko Super Foods Ltd are intended for health and wellness but do not replace professional medical advice. Consult a healthcare provider before use.

9.2 Website Use

We strive for accuracy but do not guarantee uninterrupted or error-free website functionality. We are not liable for technical issues or website downtime.

9.3 Limitation of Liability

To the maximum extent permitted by law, Himiko Super Foods Ltd is not liable for indirect, incidental or consequential damages related to product use or website access.

10. Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the revised terms.

11. Governing Law

These Terms and Conditions are governed by the laws of The United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

12. Contact Us

For any questions regarding these Terms and Conditions, please contact us at:

Himiko Super Foods Ltd

124 City Road, London, England, EC1V 2NX

info@himikosuperfoods.com

Help

We are always happy to help and answer any questions you may have. You can reach us directly via email at: support@himikosuperfoods.com

Frequently Asked Questions

Are your supplements 100% organic?

Yes, all our supplements are certified organic. They are grown without pesticides, herbicides or harmful chemicals to ensure you receive a clean and natural product, just as nature intended.

How do I use your supplement powders?

Our mushroom powders and superfoods are versatile and easy to use. Add 1 teaspoon to your coffee, tea, smoothies, soups or recipes. They dissolve well and add a nutritional boost to your daily routine.

Where are your products sourced from?

We are partnered with Asia's finest and most trusted organic producers, who use sustainable and eco-friendly cultivation practices. Our mushrooms are carefully sourced from regions where they naturally thrive, ensuring optimal potency and quality.

Can I take multiple supplements at the same time?

Yes! Many of our customers enjoy combining different supplements for a synergistic effect. For example, Lion’s Mane for cognitive support and Reishi for relaxation make an excellent pairing. Follow the recommended serving sizes for best results.

How long will it take to notice the benefits of Himiko supplements?

The effects can vary depending on the individual and the type of supplement. Some benefits, like improved focus or energy, may be noticed within days, while others, such as immune support, may take a few weeks of consistent use.

Do you ship across the UK and internationally?

Yes, we offer fast and reliable shipping across the UK. We also ship internationally to select countries. Please check our shipping policy for details on rates and delivery times.